Terms
Version 2026-10-25, in force from 25 October 2026. The version in force when you buy applies to that purchase.
These terms are the agreement between you and us when you create an account on st3interview.com, use the website, or buy any of our courses. Please read them before you buy. Sections 8 and 9 explain your right to cancel and when it ends. Section 15 explains the limits on what we are responsible for.
1. About us
ST3 Interview is a trading name of Medicloud Ltd, a company registered in England and Wales with company number 08341463. Our registered office is 2 Sherrock Gardens, Hendon, London NW4 4JJ. In these terms, “we”, “us” and “our” mean Medicloud Ltd, and “you” means the person who creates the account or makes the booking.
You can contact us by email at [email protected] or through our contact form. If we need to contact you, we will use the email address on your account.
2. What these terms cover
- Your use of the website, including the public pages and the members’ question bank.
- Everything you can buy from us: the question bank, the ST3 Special, the mock interview and knowledge course day, one-to-one interview practice, and the live preparation webinar that comes with them.
Our privacy notice explains how we use your personal information, and our disclaimer explains what our material is and is not. Both form part of these terms.
3. Who our courses are for
3.1 Our courses are for doctors preparing for national selection to Trauma & Orthopaedics specialty training at ST3 level in the UK. You must be 18 or over to create an account or buy from us.
3.2 If you buy for yourself, you are a consumer and these terms give you the rights described in sections 8, 9 and 14. If you buy on behalf of a business or organisation, section 15.6 applies to that purchase instead.
4. Your account
4.1 You need an account to buy from us and to use the question bank. Give us accurate details and keep your email address up to date.
4.2 Your account and everything you buy are for you alone. Do not share your password, let anyone else use your account, or pass on a booking or a joining link for a live session.
4.3 Tell us straight away if you think someone else knows your password or has used your account.
4.4 We may suspend or close an account that has been shared or used by more than one person, or used to copy or pass on our material (section 12). We will tell you why, unless there is a security or legal reason not to. If we close an account for these reasons, we do not give a refund.
4.5 You can close your account at any time by contacting us. Closing it ends any question bank access you have left. It does not on its own give you a refund; sections 8 and 9 explain when you can get one.
5. What you buy
5.1 Question bank. Online access for one person for 6 months, starting when your payment goes through. Access ends automatically at the end of that period. It does not renew and we will never charge you again without you buying again. If you buy while you still have access, the new 6 months start when your current access ends.
5.2 Course day. A place on the online mock interview and knowledge course day on the date shown when you book (for 2026–27: Saturday, 13 March 2027). The course day runs on Zoom, and we email you the joining details before the day. The timetable, examiners and questions may differ from the examples on our website.
5.3 One-to-one. One online session of two hours with one of our examiners, at a time agreed with you after you book. Section 10 explains how sessions are arranged.
5.4 ST3 Special. The question bank (5.1) and a course day place (5.2).
5.5 Live preparation webinar. Every purchase includes a place on our free live preparation webinar (for 2026–27: Sunday, 29 November 2026 at 7pm, on Zoom). We record it and make the recording available to buyers. If the webinar has already taken place when you buy, you get the recording.
5.6 We keep improving our material. We may add, change or remove topics, questions, videos and features. If a change made during your access period means you no longer get what you paid for in any significant way, tell us and we will refund the part of your access you have not used.
6. Prices and payment
6.1 Prices are in pounds sterling and are the prices shown on the website when you buy. Where VAT applies, it is included.
6.2 You pay the full price when you buy. Payments are taken by PayPal, which lets you pay with a PayPal account or a debit or credit card. Your card details never reach us. PayPal’s own terms apply to the payment.
6.3 If we agree that you can pay another way, such as by bank transfer, your purchase is confirmed when the money reaches us.
6.4 An early-bird price applies only to purchases completed by the deadline shown with it.
6.5 If a price on our website is obviously wrong, for example because of a typing mistake, we do not have to sell at that price. We will contact you, and you can either pay the correct price or cancel for a full refund.
7. When the contract starts
Our contract with you starts when we email you to confirm your purchase. If we cannot accept your purchase, for example because the course day is full, we will tell you and refund you in full.
8. Your right to cancel
8.1 Question bank. Before you pay, we ask you to confirm that you want your access to start straight away and that you understand you lose your 14-day right to cancel once it starts. Access starts as soon as your payment goes through, so once you have paid you cannot cancel the question bank (or the question bank part of the ST3 Special) for a refund. This does not affect your rights if something is wrong with it (section 14).
8.2 Course day and one-to-one. You can cancel within 14 days of the day we confirm your booking for a full refund. Before you pay, we ask you to confirm that if your course day or session takes place within those 14 days, you want it to go ahead. If it does, you lose your right to cancel once it has taken place. So if you book less than 14 days before the course day, you can cancel for a full refund only until the course day starts.
8.3 ST3 Special. Within the same 14 days you can cancel the course day part. We refund the price you paid less the price of the question bank on its own when you bought (at today’s prices, £449 less £199: a refund of £250). The question bank part cannot be cancelled once access has started (8.1).
8.4 How to cancel. Tell us clearly within the 14 days, by email to [email protected] or through our contact form, giving your name, the email address on your account and what you are cancelling. You can use this wording if you like, but you do not have to:
To Medicloud Ltd (ST3 Interview), 2 Sherrock Gardens, Hendon, London NW4 4JJ, [email protected]: I give notice that I cancel my contract for the following service: [course day / one-to-one / course day part of the ST3 Special]. Booked on: [date]. Name: [your name]. Email address on my account: [email]. Date: [date].
8.5 We refund you within 14 days of the day you tell us, to the payment method you used.
9. After the 14 days
9.1 After the 14-day cancellation period, and for the question bank at any time once access has started, we do not give refunds if you change your mind, cannot attend, do not use your access or do not join a session. This includes when your interview date changes, when you withdraw from selection or are not shortlisted, and when you are offered a post before the course day.
9.2 If you cannot attend the course day, you can ask us to transfer your place to another candidate up to 7 days before the day. The new candidate needs their own account and must accept these terms. We will not refuse a transfer without a good reason.
9.3 This section does not affect your rights when the fault is ours (sections 11 and 14).
10. One-to-one sessions
10.1 After you book, we email you to arrange a time. The session must take place within six months of your booking. If we cannot agree a time in that period because you have not replied to us, your booking ends without a refund. If it is because we cannot offer you a time, we refund you in full.
10.2 Once a time is agreed, you can rearrange it once, free of charge, if you tell us at least 48 hours before it starts. If you give less notice or do not attend, the session counts as used. If the reason is genuinely beyond your control, such as sudden illness, tell us as soon as you can and we will try to offer another time.
10.3 If you join late, the session still ends at the agreed time.
10.4 If you send us your CV, portfolio or application to prepare for a session or the course day, we use them only to run it (see our privacy notice).
11. If we change or cancel a session
11.1 We may need to change the date or time of the course day or the webinar, or the examiner for a session, for example because of illness or events outside our control. We will tell you as soon as we can.
11.2 If we move the course day to a date you cannot attend, or cancel it, you can choose a full refund of the course day (or of the course day part of the ST3 Special, as worked out in 8.3) instead of the new date. If we cannot provide a one-to-one at all, we refund you in full.
11.3 If a live session fails for a reason on our side, such as a fault with our Zoom meeting, we will offer you the missed part again or, if we cannot, refund a fair part of the price. We are not responsible for problems with your own internet connection, device or software.
11.4 We are not responsible for delays or failures caused by events outside our reasonable control. If one happens, we will tell you and do what we can to limit the effect. If the delay is long, you can cancel and we will refund anything you have paid for but not received.
11.5 National selection, including its dates, format, stations and scoring, is run by the national recruitment bodies, not by us. We are not part of, endorsed by or affiliated with NHS England, the national recruitment office, the British Orthopaedic Association or any Royal College. A change to national selection does not entitle you to a refund. We will tell you if it changes what we offer.
12. Our material and how you may use it
12.1 Everything we provide belongs to us or to the people who license it to us, and is protected by copyright and other intellectual property rights. This includes the questions, model answers, videos, images in the question bank, course and webinar content, slides, recordings and the website itself. The images on our public pages are used under the licences listed on our image credits page.
12.2 We give you a personal licence, which you cannot transfer, to view and use our material for your own interview preparation during your access period.
12.3 You must not:
- copy, download, screenshot, print, record (audio, video or screen) or transcribe our material or any live session, except for brief notes for your own study;
- share, sell, publish, upload or pass on any of it to anyone, including other candidates, study groups, websites, social media and other courses;
- use it to create or run your own course, question bank or similar product;
- use bots, scrapers or other automated tools to access the members’ areas;
- put it into an AI tool, or use it to train or improve one;
- remove any copyright or other notice, or get round the log-in, access period or any other security measure.
12.4 If you break 12.3, we may end your access straight away without a refund and take legal action. You are responsible for any loss we suffer as a result.
13. Our material is for interview preparation only
13.1 Our material is educational preparation for the ST3 interview. It is not clinical guidance and must not be relied on for patient care. Clinical evidence and guidelines change, so always check current guidance.
13.2 Where our material describes the interview, it reflects the experience and opinion of our faculty, not official information from the recruitment bodies.
13.3 We cannot guarantee any score, ranking, offer or post. The results of past candidates and their comments on our website do not guarantee your result.
14. Your rights if something is wrong
14.1 The law requires our digital content (such as the question bank) to be as described, fit for purpose and of satisfactory quality, and our services (such as the course day and one-to-ones) to be provided with reasonable care and skill and as described. If they are not, you may be entitled to have the problem put right or to a price reduction or refund. For detailed advice, contact Citizens Advice.
14.2 If digital content we supply damages a device or other digital content belonging to you, and this is because we did not use reasonable care and skill, we will repair the damage or pay you fair compensation.
15. Our responsibility to you
15.1 If we break these terms or fail to use reasonable care and skill, we are responsible for loss or damage you suffer that is a foreseeable result. We are not responsible for loss or damage that is not foreseeable.
15.2 Nothing in these terms limits or excludes our responsibility for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else the law does not allow us to limit or exclude, including your rights described in section 14.
15.3 We provide our courses for your own interview preparation. We are not responsible for loss of earnings, loss of a training post, job or other career opportunity, or any business loss.
15.4 Subject to 15.2, our total responsibility to you for anything arising from a purchase is limited to the price you paid for it.
15.5 We take reasonable care with the website, but we do not promise that it will always be available or free from errors. We are not responsible for websites we link to.
15.6 If you buy on behalf of a business or organisation, then to the extent the law allows: all terms implied by law are excluded, we are not responsible for any indirect or consequential loss or for any loss of profit, revenue or opportunity, and our total responsibility is limited to the price paid.
16. Ending your access
16.1 Your question bank access ends automatically at the end of its access period.
16.2 We may suspend or end your account or access if you seriously or repeatedly break these terms, in particular 4.2 and 12.3. If we end it for that reason, we do not give a refund.
16.3 If we stop offering the question bank during your access period for any other reason, we will tell you and refund the part of your access you have not used.
16.4 Sections 12, 13 and 15 continue to apply after your access ends.
17. Using the website
17.1 Do not misuse the website. In particular, do not try to get unauthorised access to it or to any account, introduce viruses or other harmful code, attack, overload or probe it for weaknesses, create accounts in someone else’s name, or use the contact form to send spam.
17.2 You may link to our home page, as long as you do it fairly and legally and do not suggest any connection with or endorsement by us that does not exist.
17.3 The information on our public pages is general information about our courses and the interview. It is not advice on which you should rely.
18. Complaints
If you are unhappy with anything we have done, please tell us by email to [email protected] or through our contact form and we will try to put it right. We aim to reply within five working days. If we cannot settle your complaint, we will tell you whether an alternative dispute resolution service is available. You can also get free advice from Citizens Advice.
19. Other important terms
19.1 Changes to these terms. We may update these terms, for example to reflect changes in the law or in what we offer. The version in force when you buy applies to that purchase. If we make an important change that affects access you have already paid for, we will tell you before it takes effect, unless the change is needed sooner for legal or security reasons.
19.2 Transfer. We may transfer our rights and obligations under these terms to another organisation, for example if the business is sold. We will tell you, and your rights under these terms will not be affected. You may not transfer your account or what you have bought, except a course day place under 9.2.
19.3 Nobody else has rights under these terms. This contract is between you and us. No other person has any right to enforce any of its terms.
19.4 If a court finds part of these terms unlawful, the rest of them continue in force.
19.5 Delay is not giving up. If we do not insist straight away that you do something you are required to do, we can still require you to do it later.
19.6 Law and courts. These terms are governed by the law of England and Wales. You can bring legal proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also bring them in the courts where you live.